Saint Francis University

 Network Services

Mission Statement:

Network Services will ensure a reliable, secure and efficient network environment for the University community.

Services Provided:

Network:

• Design, installation, management, and expansion of all electronic networking devices (hubs, wireless devices, switches, routers, firewall, bandwidth shaping).

• Design, maintain, and document cable plant and termination facilities.

• Monitor, manage, and troubleshoot internal network and Internet connectivity.

• Upgrade hardware and software on all networking devices.

• Establish and monitor security for all network devices.

• Establish standards and policies for responsible and appropriate use of network resources.

• Manage DNS and DHCP configuration for the campus network.

• Provide network connectivity assistance for end-user devices.

Servers:

• Design, installation, management, and replacement of server hardware and operating systems. This includes installation and upgrades of hardware, operating systems, databases, and server applications.

• Monitor vendor and security organization bulletins for any known security vulnerabilities and bug fixes.

• Routinely apply server operating system service packs, database updates, application updates, and security patches.

• User Account management.

• Maintain central file storage and print servers for faculty, staff, and students.

• Provide backup and restore services.

• Establish and monitor user and file system security.

• Monitor servers, operating systems, databases, and applications to minimize failures or degraded performance.

General:

• Research industry trends for future growth in new technologies.

• Utilize technical resources to troubleshoot day-to-day problems and issues.

• Collaborate with technical experts on various projects and initiatives.

• Provide consulting support for campus departments and other ITS teams.

• Maintain notification systems for planned and unplanned outages.

• Maintain updated policies, documentation, and logs for all equipment and services.

• Administer and maintain security, power needs, and environmental conditions in ITS facilities.

• Investigate and respond to any complaints regarding network or server abuse.

• Provide second level support for advanced network/server issues and printing issues.

•  Recruit, hire, train, and supervise student interns.