Student Complaint Resolution

at Saint Francis University

Saint Francis University participates in Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate with the state in which it is located. Title 34 CFR §600.9 requires states to have a "process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws." Title 34 CFR §668.43(b)requires that institutions:

"make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint."

To comply with this regulation, Saint Francis University provides the following information to our prospective and current students.

Saint Francis University makes every effort to resolve student complaints internally, using policies and procedures outlined in the current University Catalog or Student Handbook. It is expected that students will fully utilize any and all of such administrative procedures to address concerns and/or complaints in as timely a manner as possible. For procedures regarding:

Academic Grade Appeal: refer to the Academic Policies and the student grade appeal procedures available in the University Catalog at http://catalog.francis.edu/.
Academic Honesty Violations: refer to the Student Handbook at https://my.francis.edu/ICS/icsfs/StudentHandbookFinal.pdf?target=cba3f0b2-05e0-4402-804e-60e74ef4ea26 or consult the academic dean.
Non-Academic Complaints: refers to incidents of unprofessional behavior and other complaints that are not of an academic grade concern. Contact the department chair or academic dean for assistance.
Americans with Disabilities Act: refer to http://francis.edu/nondiscrimination-and-no-harassment/
Harassment or Discrimination: refer to http://francis.edu/nondiscrimination-and-no-harassment/
Affirmative Action: refer to http://francis.edu/nondiscrimination-and-no-harassment/
Title IX: refer to http://francis.edu/nondiscrimination-and-no-harassment/
Family Educational Rights and Privacy Act (FERPA): refer to the Student Handbook at https://my.francis.edu/ICS/icsfs/StudentHandbookFinal.pdf?target=cba3f0b2-05e0-4402-804e-60e74ef4ea26
Criminal Activity: Complaints involving matters of a criminal nature, such as theft, battery, etc., should be directed to the University Police Department at 814-472-3360.

In the unlikely event that an issue cannot be resolved by the University, students may file a complaint with their respective State Licensing Authority. For residential students taking courses on-campus, the Pennsylvania Department of Education - Postsecondary and Adult Education would be the applicable agency. For online students, the state agency would generally correspond with the student's state of residence. These agencies should be contacted only after the student has registered a complaint with the University and has not received a response to the request for resolution. Contact information for all fifty states, the District of Columbia, and U.S. Territories is set forth below.

Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's regional accrediting agency, once all other avenues have been exhausted. The link above provides information on its complaint policies and procedures.

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West, Philadelphia, PA 19104
Telephone: (267) 284-5000
E-mail: info@msche.org Spanish: españolinfo@msche.org
General Link: www.msche.org

State/District	Student Complaint Information by State and Agency
ALABAMA	Alabama Commission on Higher Education Office of Institutional Effectiveness and Planning PO Box 302000, Montgomery, AL 36130-2000 Telephone: (334) 242-1998 Fax: (334) 242-0268 General Link: http://www.ache.state.al.us/ Alabama Department of Postsecondary Education Office of Private School Licensing Division http://www.accs.cc/complaintform.aspx
ALASKA	Alaska Commission on Postsecondary Education PO Box 110505, Juneau, AK 99811-0505 Telephone: (907) 465-6741 Email: EED.ACPE-IA@alaska.gov General Link: http://akadvantage.alaska.gov/
ARIZONA	Arizona State Board for Private Postsecondary Education 1400 West Washington, Room 260, Phoenix, AZ 85007 Telephone: (602) 542-5709 Fax: (602) 542-1253 http://azppse.state.az.us/student_info/compliance.asp
ARKANSAS	Arkansas Department of Higher Education 114 East Capitol, Little Rock, AR 72201 Telephone: (501) 372-2000 Email: ADHE_Info@adhe.edu http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC%20Rules%20and%20Regulations/APPENDIXJ.pdf
CALIFORNIA	Bureau for Private Postsecondary Education PO Box 980818, West Sacramento, CA 95798-0818 Telephone: (916) 431-9659 Fax: (916) 263-1895 Web: www.bppe.ca.gov http://bppe.ca.gov/forms_pubs/complaint.pdf
COLORADO	Colorado Department of Higher Education 1560 Broadway, Suite 1600, Denver, CO 80202 Telephone: (303) 866-2723 Fax: (303) 866-4266 http://highered.colorado.gov/academics/complaints/default.html
CONNECTICUT	Office of Financial and Academic Affairs for Higher Education 61 Woodland Street, Hartford, CT 06105-2326 Telephone: (860) 947-1822 Students should contact this office for specific instructions.
DELAWARE	Delaware Department of Education Teacher and Administrator Quality John W. Collette Resource Center 35 Commerce Way, Dover, DE 19904 Telephone: (302) 857-3388 Web: http://www.doe.k12.de.us The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information.
DISTRICT OF COLUMBIA	Office of the State Superintendent of Education Education Licensure Commission 810 First Street, NE, 9^th Floor, Washington, DC 20002 Telephone: (202) 727-6436 Fax: (202) 727-2834 http://osse.dc.gov/service/public-complaints
FLORIDA	Commission for Independent Education Florida Department of Education 325 W. Gaines Street, Suite 1414, Tallahassee, FL 32399-0400 Telephone: (850) 245-0505 Fax: (850) 245-3238 Email: cieinfo@fldoe.org http://www.fldoe.org/cie/complaint.asp
GEORGIA	Nonpublic Postsecondary Education Commission 2082 East Exchange Place, Suite 220, Tucker, GA 30084-5305 Telephone: 770) 414-3300 Fax: (770) 414-3309 http://www.gnpec.org/forms/pdf%20files/ComplaintProcess.pdf
HAWAII	Department of Commerce & Consumer Affairs Office of Consumer Protection Leiopapa A Kamehameha Building 235 South Beretania Street, Suite 801, Honolulu, HI 96813 Telephone: (808) 587-3222 http://hawaii.gov/dcca/ocp/consumer_complaint
IDAHO	Idaho State Board of Education State Coordinator for Private Colleges and Proprietary Schools PO Box 83720, Boise, ID 83720-0037 Telephone: (208) 332-1587 Email: harv.lyter@osbe.idaho.gov http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
ILLINOIS	Illinois Board of Higher Education 431 East Adams, 2^nd Floor, Springfield, IL 62701-1414 Telephone: (217) 782-2551 Fax: (217) 782-8548 Email: info@ibhe.org http://www.ibhe.org/consumerInfo/default.htm Institutional Complaint Hotline: (217) 557-7359 Students seeking to register a complaint about an institution are required to submit the complaint in writing. Complaint processing as relates to maintenance of institutional approvals is described in 23 Illinois Administrative Rules Sections 1030.70 and 1030.80.
INDIANA	Indiana Commission on Proprietary Education Indiana Commission for Higher Education, ATTN: Complaints 101 West Ohio Street, Suite 550, Indianapolis, Indiana46204-1984 Telephone: (317) 464-4400 ext. 0 Email: complaints@che.in.gov http://www.in.gov/cpe/2329.htm
IOWA	Iowa College Student Aid Commission 603 E. 12^th Street, FL 5^th, Des Moines,IA 50319 Telephone: (515) 725-3400 Fax: (515) 725-3401 http://www.iowacollegeaid.gov/constituentrequest.asp
KANSAS	Kansas Board of Regents 1000 SW Jackson, Suite 520, Topeka, KS 66612-1368 Telephone: (785) 296-4917 Fax: (785) 296-7052 http://www.kansasregents.org/private_postsecondary_complaint_process
KENTUCKY	Kentucky Council on Postsecondary Education Director of Postsecondary Licensing 1024 Capital Center Drive, Suite 320, Frankfort, KY 40601 Telephone: (502) 573-1555 Fax: (502) 573-1535 Email: consumercomplaints@ky.gov http://cpe.ky.gov/policies/academicpolicies/licensure.htm
LOUISIANA	Louisiana Board of Regents PO Box 3677, Baton Rouge, LA 70821-3677 Telephone: (225) 342-4253 Fax: (225) 342-9318 For academic degree-granting institutions, Louisiana relies onthe Consumer Affairs Division of the Attorney General's Office at(225) 326-6200. http://www.ag.louisiana.gov/article.aspx?articleid=36&catid=15
MAINE	Maine Department of Education, Office of Higher Education Services 23 State House Station, Augusta, ME 04333-0023 Telephone: (207) 624-6600 Fax: (207) 624-6700 General Link: http://www.maine.gov/education/highered/index.htm Complaints shall be addressed in writing with specific facts andallegations and signed by the complainant. The school shall benotified of any complaints which are to be investigated.
MARYLAND	Maryland Higher Education Commission 839 Bestgate Road, Suite 400, Annapolis, MD 21401 Telephone: (410) 260-4500 Individuals who wish to submit a complaint may use the following contact information: Office of the Attorney General, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202.Please see PDF at: http://www.mhec.state.md.us/higherEd/acadAff/MHECStudentComplaintProcess.pdf More information: http://www.oag.state.md.us/Consumer/complaint.htm
MASSACHUSETTS	Massachusetts Department of Higher Education Office of the General Counsel One Ashburton Place, Room 1401, Boston, MA 02108 Telephone: (617) 994-6950 Fax: (617) 727-0955 http://www.mass.edu/forstudents/complaints/complaintprocess.asp
MICHIGAN	Michigan Department of Licensing and Regulatory Affairs Bureau of Commercial Services, Licensing Division Proprietary School Unit, PO Box 30714, Lansing, Michigan 48909 Fax: (517) 373-3085 http://www.michiganps.net/complaint.aspx
MINNESOTA	Minnesota Office of Higher Education Registration & Licensing 1450 Energy Park Drive, Suite 350, St. Paul, MN 55108 Telephone: (651) 259-3975 or toll free (800) 657-3866 Email: info.ohe@state.mn.us
MISSISSIPPI	Mississippi Commission on College Accreditation 3825 Ridgewood Road, Jackson, MS 39211-6453 Telephone: (601) 432-6372 Fax: (601) 432-6225 http://www.mississippi.edu/mcca/
MISSOURI	Missouri Department of Higher Education 205 Jefferson Street, PO Box 1469, Jefferson City, MO 65102-1469 Telephone: (573) 751-2361 Fax: (573) 751-6635 Email: info@dhe.mo.gov http://dhe.mo.gov/contactus.php
MONTANA	Montana University System, Montana Board of Regents Office of the Commissioner of Higher Education 2500 Broadway Street, PO Box 203201, Helena, MT 59620-3201 Telephone: (406) 444-6570 http://www.mus.edu/MUS-statement-of-complaint-process.asp
NEBRASKA	Nebraska Coordinating Commission for Postsecondary Education PO Box 95005, Lincoln, NE 68509-5005 The policies regarding student complaints are listed on our website with a notation that they are not final. The Coordinating Commission for Post secondary Education (CCPE) intends to have a section on the website that walks students through the process; in the meanwhile, please call our office at (402) 471-0030. Please note that institutions offering courses or programs that are exclusively online are not required to seek authorization from CCPE. If students have complaints about such institutions, we refer them to the home state of the institution or the Nebraska Attorney General's Consumer Protection Division at: http://www.ago.ne.gov/consumer_protection
NEVADA	Nevada Commission on Postsecondary Education 3663 East Sunset Road, Suite 202, Las Vegas, NV 89120 Telephone: (702) 486-7330 Fax: (702) 486-7340 http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
NEW HAMPSHIRE	Department of Education, Division of Higher Education, Higher Education Commission 101 Pleasant Street, Concord, NH 03301-3493 Telephone: (603) 271-0256 http://www.education.nh.gov/highered/compliance-allegation.htm
NEW JERSEY	New Jersey Secretary of Higher Education 20 West State Street, 4^th Floor, PO Box 542, Trenton,NJ 08625-0542 Telephone: (609) 292-4310
NEW MEXICO	New Mexico Higher Education Department 2048 Galisteo Street, Santa Fe, NM 87505-2100 Telephone: (505) 476-8400 Fax: (505) 476-8453 http://www.hed.state.nm.us/Complaint_3.aspx
NEW YORK	Office of College and University Evaluation New York State Education Department 5 North Mezzanine, 89 Washington Avenue, Albany, NY 12234 Telephone: (518) 474-3852 http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
NORTH CAROLINA	Post-Secondary Education Complaints c/o Assistant Director of Licensure and Workforce Studies University of North Carolina General Administration 910 Raleigh Road, Chapel Hill, NC 27515-2688 Telephone: (919) 962-4558 Email: studentcomplaint@northcarolina.edu http://www.northcarolina.edu/aa_planning/licensure/resources.htm
NORTH DAKOTA	North Dakota State Board for Career and Technical Education Department of Career and Technical Education State Capitol - 15th Floor 600 E. Boulevard Ave. Dept. 270 Bismarck, ND 58505-0610 Phone: (701) 328-2678 Fax: (701) 328-1255 Email: cte@nd.gov General Link: http://www.nd.gov/cte Currently complaints are filed with the North Dakota Department of Career and Technical Education (CTE) and are then handed to the Attorney General. That policy is currently under review and revision. Please call CTE at 701-328-2678 for more information.
OHIO	Ohio Board of Regents 30 East Broad Street, 36^th Floor, Columbus, OH43215-3414 Telephone: (614) 387-1215 https://www.ohiohighered.org/contact-us
OKLAHOMA	Oklahoma State Regents for Higher Education Academic Affairs Office 655 Research Parkway, Suite 200, Oklahoma City, OK 73104 Telephone: (405) 225-9100 http://www.okhighered.org/state-system/state-authorization.shtml
OREGON	Office of Degree Authorization 1500 Valley River Drive, Suite 100, Eugene, OR 97401 Telephone: (541) 687-7478 General Link: http://oregonstudentaid.gov/oda.aspx
PENNSYLVANIA	Division of Higher & Career Education Pennsylvania Department of Education-Postsecondary and Adult Education 333 Market Street, 12^th Fl., Harrisburg, PA 17126-0333 Telephone: (717) 783-8228 Fax: (717) 722-3622 http://www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474
RHODE ISLAND	Rhode Island Board of Governors for Higher Education Shepard Building, 80 Washington Street, Providence, RI 02903 Telephone: (401) 456-6000 http://www.ribghe.org/students.htm
SOUTH CAROLINA	Nonpublic Institution Licensing SC Commission on Higher Education 1122 Lady Street, Suite 300 Columbia, SC 29201 Telephone: (803) 737-2260 Fax: (803) 737-2297 Email: reshleman@che.sc.gov http://www.che.sc.gov/New_Web/GoingToCollege/Proprietary.htm
SOUTH DAKOTA	Office of Attorney General, Division of Consumer Protection 1302 E Hwy 14, Suite 3, Pierre, SD 57501-8053 Telephone: (605) 773-4400 Fax: (605) 773-7163 http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx
TENNESSEE	Tennessee Higher Education Commission Division of Postsecondary School Authorization Parkway Towers, Suite 1900, 404 James Robertson Parkway Nashville, TN 37243-0830 Telephone: (615) 741-5293 Fax: (615) 532-8845 http://tn.gov/thec/Divisions/LRA/PostsecondaryAuth/psa.html
TEXAS	Texas Higher Education Coordinating Board Academic Affairs and Research PO Box 12788, Austin, TX 78711-2788 Telephone: (512) 427-6101 http://www.thecb.state.tx.us/reports/PDF/1904.PDF
UTAH	Utah Division of Consumer Protection 160 East 300 South, 2^nd Floor, PO Box 146704 Salt Lake City, UT 84114-6704 Telephone: (801) 530-6601 Fax: (801) 530-6001 http://consumerprotection.utah.gov/complaints/index.html
VERMONT	Vermont State Board of Education 120 State Street, Montpelier, VT 05620-2501 Telephone: (802) 828-3135 http://education.vermont.gov/new/pdfdoc/pgm_postsecondary/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf
VIRGINIA	Private and Out-of-State Postsecondary Education State Council of Higher Education for Virginia 101 N. 14^th Street, 10^th Floor, James Monroe Bldg Richmond, VA 23219 Telephone: (804) 225-2600 Fax: (804) 225-2604 http://www.schev.edu/students/studentcomplaint.asp
WASHINGTON	Washington Student Achievement Council PO Box 43430, Olympia, WA 98504-3430 Telephone: (360) 753-7866 http://www.wsac.wa.gov/AboutTheCouncil/MailingAddressMapDirections
WEST VIRGINIA	West Virginia Higher Education Policy Commission 1018 Kanawha Blvd East, Suite 700 Charleston, WV 25301-2800 Telephone: (304) 558-2101 Fax: (304) 558-5719 https://www.wvhepc.org/resources/Complaint_Process.pdf
WISCONSIN	Wisconsin Educational Approval Board 30 W. Mifflin Street, 9^th Floor, PO Box 8696, Madison, WI 53708-8696 Telephone: (608) 266-1996 Fax: (608) 264-8477 http://eab.state.wi.us/resources/complaint.asp
WYOMING	Wyoming Department of Education 2300 Capitol Avenue, Hathaway Bldg, 2^nd Floor Cheyenne, WY 82002-0050 Telephone: (307) 777-6210 http://edu.wyoming.gov/ContactUs.aspx If the complaint involves an issue relative to authorization,the Wyoming Department of Education contacts the institution to ensure that the institution is compliant with Wyoming State law.For complaints not related to authorization, the complainant is encouraged to try to resolve the issue through their institution's formal grievance procedures. Depending on the nature of the complaint, the complainant may also be referred to the Consumer Protection Division of the Wyoming Attorney General's Office.Please contact the Wyoming Department of Education at (307)777-6210.
U.S. TERRITORIES
AMERICAN SAMOA	Department of Protection and Advocacy Attn: Dr. L Tagoilelagi Executive Office Building, Pago Pago, American Samoa 96799 Tel: (684) 633-2441 Fax: (684) 633-7286 http://advocacy@americansamoa.gov
FEDERATED STATES OF MICRONESIA	No information available
GUAM	Office of the Attorney General 287 West O'Brien Drive, Hagåtña, GUAM 96910 Telephone: (671) 475-3324, ext. 171 Fax: (671) 472-2493 http://www.guamattorneygeneral.com/forms_consumer/JMW-ConsumerComplaintForm.pdf
MARSHALL ISLANDS	Attorney General Email: agoffice@ntamar.net
NORTHERN MARIANA ISLANDS	State Higher Education Agency, Northern Marianas College Attn: Dr. Carmen Fernandez, President POB 501250, Saipan MP 96950-1250 Tel: (670) 234-5498 Ext. 1000 Fax: (670) 234-1270 Email: nmc@nmcnet.edu Office of Attorney General Edward T Buckingham Juan A Sablan Memorial Bldg, Capital Hill, Caller Box 10007, Saipan, MP 96950 http://gov.mp
PALAU	No information available
PUERTO RICO	Puerto Rico Council on Education PO Box 19900, San Juan, Puerto Rico 00910-1900 Telephone: (787) 724-7100 Fax: (787) 725-2150
U.S. VIRGIN ISLANDS	Government of the United States Virgin Islands Department of Education, Office of the Commissioner 1834 Kongens Gade, St. Thomas, VI 00802 Telephone: (340) 776-0675 Department of Licensing and Consumer Affairs Attn: Consumer Affairs Golden Rock Shopping Center, 3000 Estate Golden Rock, Suite 9, St Croix, VI 00820 Telephone: (340) 713-2754 http://dlca.vi.gov/feedbackapp

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